Returns & Exchanges
At the 5 Seconds of Summer Official Store, we want you to love your tour merch and apparel. If you are not completely satisfied, you may return or exchange your items within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached, and include a copy of your packing slip inside.
Attach the Shipping Label
Download and print the prepaid shipping label provided through the portal and affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing